CNN Hero, Leslie Morissette, Helps Sick Kids Stay Connected to the Classroom

Leslie Morissette, founder of Grahamtastic Connection, has been honored by CNN as a CNN Hero, for her work in providing free technology for home- or hospital-bound kids. Leslie lends telepresence technology, like Double, to ill kids so they can stay connected to their classrooms. We're honored to work with Leslie and continue providing a way for sick students to attend school.

Watch her story here.

Follow Up on Disclosure of Non-Critical Security Issue & Mitigation

To our customers,

On Friday, our CEO, David, sent an email disclosing a non-critical security issue and mitigation. We'd like to take the opportunity to further explain what was discovered and the steps we took following.

Rapid7 identified three potential security vulnerabilities: unauthenticated access to data, static user session management, and open Bluetooth pairing. We patched the first two as outlined below, but do not have plans to change the third. Please see below for full explanations.

1. Unauthenticated access to data: The accessible data included the robot nickname, serial number, latitude, and longitude. No other personally identifiable data was accessible – not username, email, company, password, or anything else. The initial bug report sounded worse than it was because of terms like "device installation_keys", but those are meaningless identifiers used in our system that could be published publicly without risk. Nevertheless, this data leak was patched within seven days upon Rapid7 bringing this to our attention.

2. Static user session management: There was no data leak on this one. This is simply used to keep a user logged in, similar to how users are always logged in to the Twitter and Facebook apps on their phones. As the initial bug report states, this could only be exploited by a man-in-the-middle attack, but we use industry standard TLS encryption to prevent this. We've implemented cycling of these session IDs to meet the high security requirements of our enterprise customers.

Regarding the open Bluetooth pairing question, Double is always connected to the iPad via Bluetooth and the iPad is always on and receiving charge from the base, so the connection cannot be hijacked or intercepted. The Bluetooth connection is also a very short range, so an attacker would need to be within 30-50 feet of Double (i.e. already have access to the facility) and catch it in a moment when both the iPad's battery has died, yet the robot base still has some battery left. There is also no microphone or camera accessible through Double's Bluetooth connection, so the attacker wouldn't have access to any communications. Because of this extremely low risk, we do not see the need for a pairing code.

No calls were compromised and no sensitive customer data was exposed. Double uses end-to-end encryption with WebRTC for low latency, secure video calls.

We take security very seriously and strive to make your telepresence experience with Double the very best. Please feel free to reach out to us if you have any further questions.

Thanks,

The Team at Double


Double Connects Families from Ronald McDonald House to Loved Ones Across the Country

The staff at Ronald McDonald House Charities in Edmonton, Canada, recently introduced Double Robotics to keep families connected with other loved ones while they reside at the House. Now, families from all over the country, and even the world, can stay in touch during what is often very challenging times. Check out the clip from CTV News!

http://edmonton.ctvnews.ca/video?clipId=1069526

Western Academy of Beijing Becomes First School in China to Offer Interactive Robotic Tours

Western Academy of Beijing (WAB), a leading international K-12 school based in Beijing, has become the first school in China to offer interactive, remote robotic campus tours, via Double Robotics, to allow families to get a glimpse of what it's like to attend WAB. By introducing Double Robotics, prospective students and their families can experience a true feeling of being present on campus for their school tour, no matter where they are in the world. 

Photos courtesy of Western Academy of Beijing

Jacob's Robot at Worthington Elementary School

What started out as an ear infection quickly turned into a mysterious illness that now keeps Jacob from attending school at Worthington Elementary School in Worthington, Ohio. Thanks to help from his fellow students, faculty members, and the Assistive Technology team at Ohio State University, Jacob is able to keep up in school via Double Robotics!


Double Makes It Possible for NY Student to Attend School Again

During her freshman year of high school at Forestville Central Schools in New York, then-ninth-grader Paige Whitehill suddenly developed a severe form of epilepsy, causing constant interruptions during the day for her and her classmates. Her continual seizures kept her at risk of being held back in school and that's where Double Robotics came in. Watch Paige's story here:


Video courtesy of New York State School Boards Association

Adidas Opens First 360° Concept Store in Europe Using Double Robotics' 360 Camera Dolly

Adidas has opened its first 360° concept store in Europe to create a new, one-of-a-kind experience for customers. This initial store, based in Stockholm, Sweden, can be toured entirely remotely via Double Robotics' 360 Camera Dolly. Although remote, customers can have the same experience as being there in person, thanks to the ability to view the store in complete 360 video.

Check out their website at http://www.360conceptstore.com/.

Video courtesy of ParaPix. Visit them online at http://www.parapix.se/.

From $2 Million to $20 Million

Double Robotics has reached an incredible point of growth. Over the past four years, we’ve seen remote workers, telecommuters, educators and IT leaders around the world recognize the the unique value of telepresence robotics and the critical role it plays in connecting offices, remote workers, and students around the world.

We’re thrilled to announce that Double Robotics has reached $20 million in sales of our internationally-acclaimed telepresence robot, Double. After graduating from Y Combinator in the summer of 2012, Double Robotics raised a seed round of under $2 million. We have not needed to raise another round since then.

While still a pre-Series A hardware startup, this is a great feat. Our mission has always been to enable all types of remote experiences, and we have significantly delivered on this vision. We believe that, by connecting remote employees to their home offices or remote students to the classroom, we are creating a more open and flexible work space where people feel more connected to their communities and colleagues.

As adoption of Double continues to accelerate and as our customers deploy dozens of Doubles within their organizations, we’ve found an opportunity to make the enterprise experience with Double even better. We’re excited to unveil our first enterprise software called Fleet Management. Fleet Management is designed for IT managers and executives to effectively monitor and manage their fleet of Doubles and drivers. Fleet Management is currently in the beta testing and will soon be available publicly, starting at $99/month. For early access, please reach out to: sales@doublerobotics.com

We’ve grown a lot in the past year, with the recent launches of Double 2 and Camera Kit. Now, with Fleet Management, the Double Robotics experience is the best it’s ever been. We’re excited to be at the forefront of the growing telepresence industry and we would like to thank our customers for their continued support of Double Robotics. We’re thrilled about what’s to come. 

Capture Any Occasion with Double Robotics' 360 Camera Dolly

The 360 Camera Dolly and Universal 360 Camera Mount by Double Robotics offers a unique way to capture special occasions of all kind, such as weddings, birthdays and graduations. 

Recently, a couple in Japan filmed their wedding ceremony using the 360 Camera Dolly and will forever have their momentous day captured in full 360 video. 

Watch the ceremony here:


To learn more about Double Robotics' 360 Camera Dolly, visit our website online at www.doublerobotics.com

Video courtesy of Masahiro Nagata, CEO of Lifestyle