The latest Apple iPad, boasting a 9.7-inch Retina display and 10-hour battery life, has been tested by our team and works with Double. You will notice it's the same thickness as the first generation iPad Air, but the processor and graphics run a bit faster than the iPad Air 2.
Visit our Support page at www.support.doublerobotics.com to learn more about iPad setup and support.
Leslie Morissette, founder of Grahamtastic Connection, has been honored by CNN as a CNN Hero, for her work in providing free technology for home- or hospital-bound kids. Leslie lends telepresence technology, like Double, to ill kids so they can stay connected to their classrooms. We're honored to work with Leslie and continue providing a way for sick students to attend school.
Watch her story here.
March 13, 2017
To our customers,
On Friday, our CEO, David, sent an email disclosing a non-critical security issue and mitigation. We'd like to take the opportunity to further explain what was discovered and the steps we took following.
Rapid7 identified three potential security vulnerabilities: unauthenticated access to data, static user session management, and open Bluetooth pairing. We patched the first two as outlined below, but do not have plans to change the third. Please see below for full explanations.
1. Unauthenticated access to data: The accessible data included the robot nickname, serial number, latitude, and longitude. No other personally identifiable data was accessible – not username, email, company, password, or anything else. The initial bug report sounded worse than it was because of terms like "device installation_keys", but those are meaningless identifiers used in our system that could be published publicly without risk. Nevertheless, this data leak was patched within seven days upon Rapid7 bringing this to our attention.
2. Static user session management: There was no data leak on this one. This is simply used to keep a user logged in, similar to how users are always logged in to the Twitter and Facebook apps on their phones. As the initial bug report states, this could only be exploited by a man-in-the-middle attack, but we use industry standard TLS encryption to prevent this. We've implemented cycling of these session IDs to meet the high security requirements of our enterprise customers.
Regarding the open Bluetooth pairing question, Double is always connected to the iPad via Bluetooth and the iPad is always on and receiving charge from the base, so the connection cannot be hijacked or intercepted. The Bluetooth connection is also a very short range, so an attacker would need to be within 30-50 feet of Double (i.e. already have access to the facility) and catch it in a moment when both the iPad's battery has died, yet the robot base still has some battery left. There is also no microphone or camera accessible through Double's Bluetooth connection, so the attacker wouldn't have access to any communications. Because of this extremely low risk, we do not see the need for a pairing code.
No calls were compromised and no sensitive customer data was exposed. Double uses end-to-end encryption with WebRTC for low latency, secure video calls.
We take security very seriously and strive to make your telepresence experience with Double the very best. Please feel free to reach out to us if you have any further questions.
The Team at Double
The staff at Ronald McDonald House Charities in Edmonton, Canada, recently introduced Double Robotics to keep families connected with other loved ones while they reside at the House. Now, families from all over the country, and even the world, can stay in touch during what is often very challenging times. Check out the clip from CTV News!
Western Academy of Beijing (WAB), a leading international K-12 school based in Beijing, has become the first school in China to offer interactive, remote robotic campus tours, via Double Robotics, to allow families to get a glimpse of what it's like to attend WAB. By introducing Double Robotics, prospective students and their families can experience a true feeling of being present on campus for their school tour, no matter where they are in the world.
Photos courtesy of Western Academy of Beijing
What started out as an ear infection quickly turned into a mysterious illness that now keeps Jacob from attending school at Worthington Elementary School in Worthington, Ohio. Thanks to help from his fellow students, faculty members, and the Assistive Technology team at Ohio State University, Jacob is able to keep up in school via Double Robotics!
During her freshman year of high school at Forestville Central Schools in New York, then-ninth-grader Paige Whitehill suddenly developed a severe form of epilepsy, causing constant interruptions during the day for her and her classmates. Her continual seizures kept her at risk of being held back in school and that's where Double Robotics came in. Watch Paige's story here:
Video courtesy of New York State School Boards Association
A telepresence device was featured on the latest episode of Bob's Burgers! In this episode, titled "Ex Mach Tina," Tina attends school via robot due to limited mobility from a sprained ankle.
Check out the episode for free on Hulu:
Adidas has opened its first 360° concept store in Europe to create a new, one-of-a-kind experience for customers. This initial store, based in Stockholm, Sweden, can be toured entirely remotely via Double Robotics' 360 Camera Dolly. Although remote, customers can have the same experience as being there in person, thanks to the ability to view the store in complete 360 video.
Check out their website at http://www.360conceptstore.com/.
Video courtesy of ParaPix. Visit them online at http://www.parapix.se/.