Online Apple Store + iPad Air Update

Double Now Available via Online Apple Store

We're thrilled to announce that Double is available for immediate delivery when purchased directly from the Online Apple Store.

We began shipping to customers in May 2013. Since then, we've seen over $2 million in sales and shipped units throughout the US, Canada, Europe, and Australia. Double is designed and hand-assembled in California at our headquarters.  Double will continue to be available at doublerobotics.com and distributors.

You can download the full press release as a pdf.

iPad Air Compatibility is Coming!

We know that many customers are eager to use a new iPad Air in their Double.  We're happy to announce that we have a low-cost solution to make all shipped Doubles compatible with the new iPad Air's smaller frame.  The cameras and buttons are in the same places relative to previous iPads.  We have designed a spacer that make your iPad Air fit snugly in Double's iPad case.  Here's a 3D rendering of this new spacer:

The Spacer for iPad Air will be available to ship by December 15th, 2013, barring any production delays.  Any customers who purchased a Double on or after October 15th (one week before the iPad Air announcement) can request a Spacer for free!  Other customers can purchase a Spacer for just $10 + shipping (Update: Spacers are now free and come with every Double in the box!).  An order form will be made available on our website as the ship date approaches.  Email us at info@doublerobotics.com with any questions.

Customer Support Improvements

We're happy to announce that we now have a dedicated customer support team and a brand new support site at: support.doublerobotics.com. Our goal is to respond to all requests on the same day (during California business hours) or within 24 hours. Please email support@doublerobotics.com at any time.

Also, check out this article on Guided Access Mode, which we highly recommend as a way to keep the Double app open and available, even after a crash or alert pops up.

iOS App Version 1.3 - Improved Battery Life

We released an update to our iPad and iPhone app last week.  It features improved battery life for the robot's iPad while in standby mode.  The screen will automatically dim to 0% brightness after a few minutes.  This allows you to leave your iPad's screen on without worrying about screen burn-in or the battery running out too quickly.  Combined with Guided Access Mode, this can be a powerful way to ensure Double is available at all times.